Thank you for your interest to visit the Museum of Illusions Nairobi. Museum of Illusions is a registered trademark. We have taken all possible efforts to make this website functional, comprehensible, and extremely secure. But, prior to making a definite purchase of Museum of Illusions tickets, we advise you to read carefully and understand clearly the following terms and conditions. Please note that when we refer to the Museum of Illusions, this automatically covers its owners, agents, affiliates, and employees.
Tickets Online Purchase Policy
The following policies apply to your purchase of tickets through (website) and are subject to our Terms & Conditions, which are incorporated by this reference. Our goal is to make your purchasing experience as simple and convenient as possible so that we can get you on your way to the museum as smoothly as possible. The following policies are designed to ensure your satisfaction and understanding of the purchase process.
Currency: All ticket prices are stated in Kenyan Shilling (KES). All purchases are made in Kenyan Shilling (KES). Your bank might charge you for currency conversion if you are buying from a country other than Kenya.
Payment Methods: Tickets can be purchased online using valid credit/debit cards, mobile banking services such as MPESA or AIRTEL, or bank transfer. Your bank might charge you an additional amount if you are using an international credit card.
Credit Cards Information: All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any party.
Order Confirmation: Once you have confirmed your order of tickets, you will receive an email with an Order Number and Invoice. You will have 10 minutes to submit your payment through the online payment system or your order will be automatically canceled, and you will need to start again. Once you have submitted payment information online and your ticket purchase is successful, you will see a Payment Status page online. You will also receive an Order Confirmation with your e-tickets attached via email to the email address inbox you supply on the online booking form. If you do not find your Order Confirmation with your e-tickets in your inbox please check your Spam/Junk folder. To avoid our emails being seen as junk, please add our “From” address to your Address Book.
The information contained on your Order Confirmation and e-tickets is important and you should keep it safely. Your e-tickets contain a unique QR code which should be quoted in any correspondence and it will be required for you to gain entry into the Museum or collect your physical tickets when they become available.
If you do not receive an Order Confirmation with e-tickets (in the form of an Order Confirmation page or email) after submitting payment information (but especially if you experience an error message or service interruption after submitting payment information), it is your responsibility to confirm with (www.moinairobi.co.ke) on the following email address ([email protected]) that your order has been placed. If it has, we will ensure you get your Order Confirmation with your e-tickets. If we confirm that the order was not placed, you may safely reorder online.
Return and Refunds: As a condition of sale, tickets are not refundable, and cannot be returned or exchanged for any reason. By making your purchase, you agree to this condition. Once you have your tickets, keep them safe. The above condition of sale means that lost, stolen, damaged or destroyed tickets cannot be replaced or refunded and you may not gain admittance to the Museum. Defected games and merchandise may be returned within 3 business days of the purchase date for exchange of the same good. The items must be in original condition (unopened), with all tags and a receipt. No exchange or refund is applicable for sale items.
Disputes: Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Kenya.
Effective Date: July 1st, 2024
Site Covered: https://moinairobi.com/
Welcome to the Museum of Illusions website ("the Website").
The Website is operated by Museum of Illusions Nairobi Limited, Laxcon Court, Nairobi, Republic of Kenya.
THE AGREEMENT: The use of this website and services on this website provided by Museum of Illusions Nairobi Limited (hereinafter referred to as “Company”) are subject to the following Terms & Conditions (hereinafter the “Agreement”), all parts and sub-parts of which are specifically incorporated by reference here. This Agreement shall govern the use of all pages on this website (hereinafter collectively referred to as “Website”) and any services provided by or on this Website.
1) DEFINITIONS
The parties referred to in this Agreement shall be defined as follows:
a) Company, Us, We: The Company, as the creator, operator, and publisher of the Website, makes the Website, and certain Services on it, available to users. Museum of Illusions, Company, Us, We, Our, Ours and other first-person pronouns will refer to the Company, as well as all employees and affiliates of the Company.
b) You, the User, the Client: You, as the user of the Website, will be referred to throughout this Agreement with second-person pronouns such as You, Your, Yours, or as User or Client.
c) Parties: Collectively, the parties to this Agreement (the Company and You) will be referred to as Parties.
2) ASSENT & ACCEPTANCE
By using the Website, You warrant that You have read and reviewed this Agreement and that You agree to be bound by it. If You do not agree to be bound by this Agreement, please leave the Website immediately. The Company only agrees to provide use of this Website and Services to You if You assent to this Agreement. By accessing and using the Website, you confirm that you are of legal age to enter into this Agreement and comply with these Terms and Conditions. You agree to use the Website for lawful purposes only and not to violate any applicable laws, regulations, or rights of others.
3) LICENSE TO USE WEBSITE
The Company may provide You with certain information as a result of Your use of the Website or Services. Such information may include, but is not limited to, documentation, data, or information developed by the Company, and other materials which may assist in Your use of the Website or Services (“Company Materials”). Subject to this Agreement, the Company grants You a non-exclusive, limited, non-transferable and revocable license to use the Company Materials solely in connection with Your use of the Website and Services. The Company Materials may not be used for any other purpose, and this license terminates upon Your cessation of use of the Website or Services or at the termination of this Agreement.
4) INTELLECTUAL PROPERTY
You agree that the Website and all Services provided by the Company are the property of the Company, including all copyrights, trademarks, trade secrets, patents, and other intellectual property (“Company IP”). You agree that the Company owns all right, title and interest in and to the Company IP and that You will not use the Company IP for any unlawful or infringing purpose. You agree not to reproduce or distribute the Company IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express written permission from the Company.
5) ACCEPTABLE USE
You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of the Company.
a) You further agree not to use the Website or Services:
I) To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
II) To violate any intellectual property rights of the Company or any third party;
III) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
IV) To perpetrate any fraud;
V) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
VI) To publish or distribute any obscene or defamatory material;
VII) To publish or distribute any material that incites violence, hate, or discrimination towards any group;
VIII) To unlawfully gather information about others.
6) AFFILIATE MARKETING & ADVERTISING
The Company, through the Website and Services, may engage in affiliate marketing whereby the Company receives a commission on or percentage of the sale of goods or services on or through the Website. The Company may also accept advertising and sponsorships from commercial businesses or receive other forms of advertising compensation. This disclosure is intended to comply with the legal requirements which may apply.
7) PRIVACY INFORMATION
Through your use of the Website and Services, you may provide us with certain information. By using the Website or the Services, you authorize the Company to use your information within the European Union and in any other country worldwide where we may operate.
a) Information We May Collect or Receive: Depending on how You use Our Website or Services, We may receive information from external applications You use to access Our Website, or We may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.
b) How We Use Information: We use the information gathered from You to ensure Your continued good experience on Our website. We may also track certain of the passive information received to improve Our marketing and analytics, and for this, We may work with third-party providers, including other marketers.
c) How You Can Protect Your Information: If You would like to disable Our access to any passive information We receive from the use of various technologies, You may choose to disable cookies in Your web browser.